I enjoy working with my OT because it doesn't feel like work. It's fun.

Monica Chesney, Client

Process for Submitting Complaint

If you have a concern or complaint about an occupational therapist practicing in Alberta, the concern must be submitted in writing and signed by the person filing the complaint (complainant):

  • by mail to the attention of the Complaints Director, Alberta College of Occupational Therapists
    • 312-8925 51 Avenue Edmonton, Alberta T6E 5J3
  • by fax to 780-434-0658
  • by email to anna.yarmon@acot.ca

You will need to include the following information in your statement:

  • the full name of the occupational therapist
  • as much detail as possible about your concern
  • your daytime telephone number, your email address, and your mailing address
  • your signature

The Complaints Director has the discretion to follow several courses of action, some of which are:

  • encourage both parties to communicate with each other to resolve the complaint 
  • attempt to resolve the complaint, if both parties consent 
  • refer to Alternative Complaint Resolution (ACR) 
  • request an expert to assess and provide a written report on the subject matter of the complaint 
  • conduct, or appoint an investigator to conduct, an investigation
  • dismiss the complaint 

Each process ensures fairness to both the complainant and the occupational therapist named in the complaint. Within 30 days of receiving a complaint, the Complaints Director will give notice to the complainant of the action taken with respect to the complaint. The process for handling complaints, including investigation and hearings, is set out in Part 4 of the Health Professions Act.  

Diagram of the Complaints Process

Diagram of the Professional Conduct Hearing

Diagram of the Professional Conduct Appeal

Information about the complaints process can be made available in any language.  Please contact the Complaints Director to arrange.  Interpretation services are also available upon request.